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Best C-C4H56-2411 Practice | New C-C4H56-2411 Practice Materials

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SAP C-C4H56-2411 Exam Syllabus Topics:

Topic
Details

Topic 1

Service Elements: This part of the exam is designed for a Service Process Designer and covers the configuration of Service Level Agreements (SLAs), categories, and case routing. It assesses the ability to define and manage service elements that impact customer support workflows.

Topic 2

Master Data: This part evaluates the knowledge of a Data Management Specialist and focuses on setting up master data within the system. It includes configuring essential entities such as Account, Contact, Product, Organization, and employees to support business operations.| User Management: This domain tests the abilities of an Access Control Manager and involves managing the creation of users and business roles, including assigning the appropriate authorizations. It ensures the secure and efficient administration of user access within the platform.

Topic 3

Managing Clean Core: This part of the exam is designed for a Platform Optimization Lead and focuses on evaluating and applying clean core principles to customer experience solutions. It measures the ability to maximize business process agility, reduce adaptation efforts, and accelerate innovation.

Topic 4

Personalization and Extensibility: This part assesses the expertise of a Solution Customization Expert and involves managing personalization, extension fields, validations, and determinations. It looks at how users can tailor and extend the system to meet specific business needs.

Topic 5

Cases: This domain measures the skills of a Business Process Analyst and focuses on the configuration of document types, party roles, status schemas, and business flows. It evaluates the understanding of case management and process structuring within the system.

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Pass Guaranteed C-C4H56-2411 - Valid Best SAP Certified Associate - Implementation Consultant - SAP Service Cloud Version 2 Practice

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SAP Certified Associate - Implementation Consultant - SAP Service Cloud Version 2 Sample Questions (Q18-Q23):

NEW QUESTION # 18
What information can be maintained in the Related Objects facet of a case? Note: There are 3 correct answers to this question.

A. Registered products
B. Registered products and installed bases related to the account only
C. Installation points
D. Products
E. Installed bases

Answer: A,C,E

NEW QUESTION # 19
Which of the following options is correct in the configuration, if you want to assign an escalated case with priority urgent to a team? Note: Scroll down to view all possible answer options.

A. Option B
B. Option C
C. Option D
D. Option A

Answer: A

NEW QUESTION # 20
Which access restriction types are available in SAP Service Cloud Version 2? Note: There are 3 correct answers to this question.

A. No access
B. Full access
C. Restricted
D. Define specific restriction
E. Unrestricted

Answer: A,D,E

NEW QUESTION # 21
When using autoflow rules, which of the following do you need to consider? Note: There are 3 correct answers to this question.

A. Conditions can be based on extension fields.
B. Too many rules affect system performance.
C. Conditions can be based on standard fields.
D. Autoflow rules must be assigned to the business role.
E. Optimization from the back end is done automatically when too many autoflow rules exist.

Answer: A,B,C

Explanation:
When using autoflow rules in SAP Service Cloud V2, administrators must consider that conditions can be based on standard fields (e.g., case type, priority) to trigger automated actions. Too many rules can affect system performance, as excessive rules increase processing time. Additionally, conditions can be based on extension fields, allowing customization to meet specific business needs. According to SAP documentation, "Autoflow rules support conditions based on standard and extension fields, but administrators should monitor rule volume to avoid performance issues." Optimization from the back end (C) is not automatic for autoflow rules. Assigning autoflow rules to business roles (E) is not required, as rules are system-wide.
Reference:
SAP Help Portal: Autoflow Configuration in SAP Service Cloud V2
SAP Community: Best Practices for Autoflow Rules

NEW QUESTION # 22
You want to change the standard text of the Related Entities tab in the case object. Which of the following is the correct option?

A. Case extensibility
B. Screen adaptation
C. Language adaptation
D. Page layout

Answer: C

Explanation:
To change the standard text of the Related Entities tab in the case object in SAP Service Cloud Version 2, the Language adaptation tool is used. This tool allows administrators to modify UI labels, including tab names, to align with business terminology or language requirements. According to SAP documentation, "Language adaptation enables the customization of standard text, such as tab names, to meet specific business needs." Screen adaptation (A) is not a standard term in SAP Service Cloud V2. Page layout (B) controls the arrangement of fields and sections, not text changes. Case extensibility (D) is used for adding custom fields or objects, not renaming tabs.
Reference:
SAP Help Portal: Language Adaptation in SAP Service Cloud V2
SAP Learning: UI Customization in SAP Service Cloud

NEW QUESTION # 23
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