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SAP C_C4H51_2405 Exam Syllabus Topics:

Topic
Details

Topic 1

User Management: This section tests the skills of system administrators and SAP consultants who are responsible for user and role management. It involves tasks related to maintaining employees, business roles, and users, as well as configuring data restrictions.

Topic 2

Service Business Process: This section examines the capabilities of service process managers and SAP consultants in managing and configuring service processes. It involves identifying various service processes, time recording, fulfillment in service tickets, setting up service levels and categories.

Topic 3

Data Management: This section assesses the skills of data management professionals, such as SAP Data Migration Specialists. It involves using data migration templates, resolving migration issues, understanding mass data maintenance, and describing SAP pre-packaged integration scenarios.

Topic 4

Basic Setup Settings: This section is targeted at implementation consultants and project managers responsible for the initial setup of SAP Cloud for Customer implementations. It includes understanding standard implementation methodologies, fine-tuning timelines, adjusting predefined settings, and tailoring solutions to meet specific customer needs.

Topic 5

Managing Clean Core: This section is aimed at ERP administrators and SAP consultants who focus on maintaining a clean core ERP system. It covers evaluating and applying clean core principles to enhance business process agility, minimize adaptation efforts, and speed up innovation.

Topic 6

Reporting:This section focuses on the abilities of reporting analysts and SAP consultants who handle SAP Cloud for Customer reports. It covers the use of Microsoft Excel in conjunction with SAP reports, identifying components of custom reports, and creating interactive dashboards.

Topic 7

Service Objects: This section assesses the knowledge of service management professionals, like SAP Service Cloud Consultants, in understanding and applying service objects within service tickets. It covers topics such as the explanation and usage of Registered Products, Installed Base, and Warranty Management in service tickets.

SAP Certified Associate - Implementation Consultant - SAP Service Cloud Sample Questions (Q14-Q19):

NEW QUESTION # 14
You are setting up an organizational structure for a new implementation. Which actions can you take while performing this task?
Note: There are 2 correct answers to this question.

A. Make sure an organizational node can only be set up with a replication process from the back end.
B. Use the Reporting Line function for selection.
C. Make sure that each organizational unit can have only one function at a time.
D. Assign an employee to several organizational units.

Answer: B,D

NEW QUESTION # 15
Which steps are recommended to upload data into SAP Service Cloud through the Data Workbench? Note: There are 2 correct answers to this question.

A. Schedule an MDRO job.
B. Map the data fields to the data fields offered in the template.
C. Delete the header with the field names in the template.
D. Download the template.

Answer: B,D

NEW QUESTION # 16
You have configured the service level agreements (SLAs) and their determination rules, but they are not derived in the service ticket. Which of the following could be a reason for this?
Note: There are 2 correct answers to this question.

A. A workflow rule was not scheduled to trigger the determination.
B. SLAs are not activated in project scoping.
C. The determination rules have been configured, but not activated.
D. SLAS are not configured in fine-tuning.

Answer: B,C

NEW QUESTION # 17
You are configuring SAP Service Cloud to automatically create tickets from Facebook posts and assign them to the social media support team. Which features of SAP Service Cloud can help with this?
Note: There are 2 correct answers to this question.

A. Social media channel configuration
B. Scoping in the Configuration Workbench
C. Approval process for social media import run
D. Work distribution

Answer: A,D

NEW QUESTION # 18
Which steps do you need to automatically create a service ticket when an email comes in? Note: There are 3 correct answers to this question.

A. Set up service categories and service catalogs.
B. Create an account with the email address of the customer.
C. Set scoping ques-tions and outgoing email details in fine-tuning.
D. Create an email template for responses.
E. Configure the email address in the communication channel.

Answer: A,C,E

NEW QUESTION # 19
......

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